INTRODUCTION

[OUR COMPANY] recognises the importance of protecting the personal information that you (“the User”) provide to us. Therefore, we have put together, and endeavour to follow this policy that respects and addresses that.

    INFORMATION COLLECTION

2.1 [OUR COMPANY] collects information from the User at several different points on the Site. [OUR COMPANY] is the sole owner of the information collected on [OUR COMPANY] web site (“the Site”). We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

2.2 Consent to collect information can be express (eg. signing an agreement) or implied (eg. if the User is given an opportunity to opt-out of a specific form of information sharing, but chooses not to do so, [OUR COMPANY] implies that the User chooses to share this information with us).

2.3 [OUR COMPANY] processes personal information on web hosting servers which may not be in your present country.

    INFORMATION WE COLLECT

In the course of service provision to the User we may collect certain forms of information. The types of information that we may collect are detailed below:

Information you provide – When you register for an account on [OUR COMPANY] by completing the appropriate form, we ask you for personal information (such as your name, email address and phone number). We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our service.

Financial Information – In the course of providing a service to you, [OUR COMPANY] utilises a third party payment gateway, namely Payfast.

Payfast is an external payment portal option available to all customers. Where a customer elects to make use of Payfast as a method of payment, he/she understands and accepts that the onus on full payment remains at all times with the customer. Any payment shortfalls or additional charges shall be for that customer’s account.

[OUR COMPANY] shall not be liable for discrepancies in payment or additional charges levied in transactions when customers make use of the Payfast platform and service. [OUR COMPANY] shall not be liable for improper use on customers credit cards and debit cards. the customer is liable for all payments made with their payment methods.

For details of Payfast’s privacy policy, visit: https://www.payfast.co.za/privacy-policy/

    HOW THIS INFORMATION IS USED

4.1 [OUR COMPANY] collects user information for the purposes described below:

Providing a service to our users, including the display of customized content and advertising

Auditing, research and analysis in order to maintain, protect and improve our service

Ensuring the technical functioning of our equipment and resources

Developing new services

4.2 While mostly this information will be used to provide a service to our users, it may also be used to provide our own services.

4.3 We will not collect or use sensitive information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

    COMMUNICATIONS

5.1 [OUR COMPANY] may send the User, site and service announcement updates on an irregular basis. Users are not able to unsubscribe from service announcements, which contain important information about our service.

5.2 On occasion [OUR COMPANY] will email newsletters to provide the User with information that we think the User will find useful, including information about new products and services. We might also contact the User by email to see if the User is interested in participating in market research regarding [OUR COMPANY]. We may also contact the User by email to respond to customer-service complaints that the User has submitted, to address a problem affecting the User’s use of the service or to verify the User’s account information if the User submits a password request.

     INFORMATION SHARING

6.1 [OUR COMPANY] may share aggregate demographic information with our advertisers or information collection companies, but will not reveal any personally identifiable information in these instances. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may also partner with third parties to provide specific services. When the User signs up for these services, we will share the information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

6.2 [OUR COMPANY]may share a User’s contact information with other registered Users for the purposes of resolving support queries relating to Smartphones Direct.co.za or the service provided to a User by another User. This contact information includes, but is not limited to, name, surname, email address and phone number. Typically, this would be providing a buyer’s contact details to a seller or vice versa, where [OUR COMPANY]has the necessary information to assist, but cannot actually resolve a support query.

6.3 We will not voluntarily disclose any information about individual users, except as described in this Privacy Policy, or to comply with applicable laws or valid legal process, or to protect the rights or property of [OUR COMPANY] or others, to assist our email vendor with resolving complaints about unsolicited email, or as otherwise described in this Privacy Policy.

    DATA INTEGRITY

[OUR COMPANY] processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary and possible.

    INFORMATION SECURITY

8.1 We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The servers that we store personally identifiable information on are kept in a secure environment.

8.2 We restrict access to personal information to [OUR COMPANY] employees who need to know that information in order to operate, develop or improve our services.

    ACQUISITION OR MERGER

It is possible that [OUR COMPANY] and/or any of our assets may be acquired in an acquisition or a merger. In such a transaction, customer information may be transferred to the acquiring entity. While we will endeavour to require the successor company to maintain this Privacy Policy, we cannot guarantee that this policy will remain in effect after such a corporate action.

    NOTIFICATION OF CHANGES

10.1 This policy may be revised over time as new features are added to the Web site and/or as changes are required due to changing circumstances. We will post our new Privacy Policy, along with the date of its last revision, prominently so that the User will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

10.2 [OUR COMPANY] is, however, under no obligation to inform the User of such changes when they happen, although it is assumed that any changes will be minor and will not fundamentally impact the User. Should the change be deemed by [OUR COMPANY] to be significant, we will endeavour to inform the User of these changes through whatever means we deem necessary (banner on home page, email notification etc.) in a timely manner.

    CONTACT INFORMATION

If the User has any questions about this Privacy Statement or about [OUR COMPANY] information collection practices, please contact us.

    TERMS

12.1 The terms “The User” and “User” are used interchangeably and refer to all individuals and/or entities accessing this web site for any reason whatsoever.

12.2 The terms “we” and “[OUR COMPANY]” are used interchangeably and refer to [OUR COMPANY] itself and all individuals and/or entities acting directly on behalf of [OUR COMPANY].